Administering Cisco Contact Center Enterprise
The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
7 courses found
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- Delivery Format: Public Classroom
- Date 07-10 July, 2024
- Location: Riyadh
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- Delivery Format: Public Classroom
- Date 15-18 July, 2024
- Location: Dubai-Knowledge Village
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- Delivery Format: Virtual Learning
- Date 18-21 August, 2024
- Location: Virtual
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- Delivery Format: Public Classroom
- Date 06-09 October, 2024
- Location: Riyadh
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- Delivery Format: Public Classroom
- Date 28-31 October, 2024
- Location: Dubai-Knowledge Village
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- Delivery Format: Virtual Learning
- Date 17-20 November, 2024
- Location: Virtual
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- Delivery Format: Public Classroom
- Date 30 December, 2024-02 January, 2025
- Location: Dubai-Knowledge Village
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